Velastrand customer support
Contact Velastrand
Get help with bracelet sizing, materials, delivery, returns, or an existing order before or after checkout.
Email Velastrand at q786944608@gmail.com for bracelet sizing, materials, delivery, returns, or order support. Customer service is monitored Monday through Friday, excluding public holidays, and replies within two business days.
How to contact Velastrand
Send your question to q786944608@gmail.com. For order help, include the order number and the email address used at checkout so the order can be located quickly. Do not send payment-card details by email. Checkout and payment are handled securely by Shopify.
Sizing and materials help
If you are choosing a bracelet, share your wrist measurement and the product or design you are considering. Velastrand can clarify adjustable fit, bead sizes, listed materials, and the difference between a ready-made bracelet and a custom Lab design.
Delivery and returns help
For delivery questions, include the destination country and relevant order number. Shipping estimates, taxes, and available delivery methods are shown at checkout. Return eligibility is governed by the published Shopify refund policy for the item purchased.
Before checkout
- Use the size guide or an existing bracelet before choosing a wrist tier.
- Preview the stone layout, color story, and fit direction in the Lab before checkout.
- Keep gift choices concrete: recipient, occasion, color direction, wrist size, and message-card note.
- Review current checkout total, shipping estimate, return terms, custom-order notes, and support path before payment.
- Use published support details instead of review or rating claims until real customer reviews are available.
Turn this gift idea into a bracelet plan
Use the Lab when you know the recipient, occasion, color direction, or wrist size. Keep the support details nearby when timing, returns, or custom-order terms matter before checkout.
FAQ
How quickly does Velastrand reply?
Velastrand customer support replies within two business days. Support is monitored Monday through Friday, excluding public holidays.
What should I include when asking about an order?
Include the order number and the email address used at checkout. Do not send payment-card details by email.
Can Velastrand help me choose a bracelet size?
Yes. Email your wrist measurement and the bracelet or design you are considering, or use the Velastrand bracelet size guide before ordering.
Where can I find shipping and return terms?
Shipping options and destination-specific charges appear at checkout. Velastrand's shipping policy explains processing and delivery estimates, while return eligibility is explained in the Shopify refund policy linked from product and support pages.