Shipping policy
Velastrand shipping policy
Review processing times, delivery windows, checkout estimates, and support before ordering a Velastrand bracelet.
Velastrand ready-made bracelets usually ship within 1-3 business days. Custom bracelet designs usually require 3-5 business days for preparation before dispatch. Standard tracked delivery is typically 7-14 business days after dispatch, while express tracked delivery is typically 3-7 business days after dispatch. Available delivery methods, shipping charges, taxes, and destination-specific estimates appear at checkout.
Processing before dispatch
Ready-made bracelets usually ship within 1-3 business days. Custom bracelet designs usually require 3-5 business days for preparation before dispatch. Orders are processed Monday through Friday, excluding public holidays.
Delivery options and checkout estimates
Standard tracked delivery is typically 7-14 business days after dispatch. Express tracked delivery is typically 3-7 business days after dispatch. The available delivery methods, shipping charges, taxes, and destination-specific estimates appear during Shopify checkout before the order is placed.
Delivery support
Delivery times are estimates and may vary because of customs checks, carrier delays, weather, address issues, or local holiday schedules. If an order needs delivery support, contact Velastrand with the order number and checkout email address.
Returns and order questions
Ready-made bracelet return eligibility and custom bracelet final-sale terms are handled through the published Velastrand refund policy. For questions before ordering, contact Velastrand support or review the bracelet size guide before checkout.
Before checkout
- Use the size guide or an existing bracelet before choosing a wrist tier.
- Preview the stone layout, color story, and fit direction in the Lab before checkout.
- Keep gift choices concrete: recipient, occasion, color direction, wrist size, and message-card note.
- Review current checkout total, shipping estimate, return terms, custom-order notes, and support path before payment.
- Use published support details instead of review or rating claims until real customer reviews are available.
Turn this gift idea into a bracelet plan
Use the Lab when you know the recipient, occasion, color direction, or wrist size. Keep the support details nearby when timing, returns, or custom-order terms matter before checkout.
FAQ
How long before a Velastrand bracelet ships?
Ready-made bracelets usually ship within 1-3 business days. Custom bracelet designs usually require 3-5 business days for preparation before dispatch.
How long does delivery take after dispatch?
Standard tracked delivery is typically 7-14 business days after dispatch. Express tracked delivery is typically 3-7 business days after dispatch.
Where can I see shipping cost?
Shipping charges, taxes, available delivery methods, and destination-specific estimates appear during Shopify checkout before the order is placed.
Who do I contact about delivery?
Contact Velastrand support with the order number, checkout email address, and destination country so the order can be reviewed quickly.